Refund Policy

Effective date: 13 October 2026

1. Summary

Voltazip offers digital subscriptions (Pro and Fleet). Because these are digital products with immediate access to premium features, charges are generally non-refundable once a plan is activated. However, if you were charged in error, charged twice, or paid for a plan that was never activated, we will refund you in full. If you are unsure whether your case qualifies, email us — we'd rather resolve a genuine issue than turn it into a dispute.

2. Subscriptions and Cancellation

Paid subscriptions on Voltazip do not auto-renew. When you purchase a plan, you get access for a fixed period:

• Monthly plan: 30 days from the date of purchase
• Yearly plan: 365 days from the date of purchase

When that period ends, your account automatically reverts to the Free plan. There is no cancellation action required — you are never charged again unless you deliberately purchase a new plan.

If you purchased your subscription through Google Play, refunds are also governed by Google Play's own refund policy in addition to this policy. To request a refund through Google Play, use Google Play's support flow. If you purchased directly through Razorpay in the app, this policy applies.

3. What Is Refundable

We will issue a full refund in the following cases:

• Charges made in error (e.g. you were charged but did not intend to purchase).
• Duplicate charges for the same plan period.
• Payments where the charge succeeded but the paid plan was never activated on your account.
• Any other case required by applicable Indian consumer law.

4. What Is Not Refundable

The following are not eligible for a refund:

• The unused portion of an active plan, if you delete your account or downgrade before the plan period ends.
• Change of mind after the plan has been activated.
• Partial-period usage after activation (e.g. you used the plan for two weeks and want half the fee back).

This is standard practice for digital subscription services, and it mirrors how the plan period works: you get full access from the moment of purchase.

5. How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include:

• Your registered email address
• The Razorpay payment ID (found in your payment confirmation email or in the app under Profile → Payment History)
• Date of payment
• A brief description of the issue

Deadline: Please submit refund requests within 7 days of the payment. Requests submitted after this window will be reviewed case by case, but we cannot guarantee a refund.

6. Processing Timeline

• We will respond to your request within 2 working days of receiving it.
• Once a refund is approved, it will be processed within 5–7 working days to your original payment method.
• Refunds are issued in INR only.

Bank processing times may add an additional 2–5 days depending on your issuer. That part is outside our control.

7. Chargebacks

If you have a billing issue, please contact [email protected] before filing a chargeback with your bank or card issuer. The vast majority of issues are resolved directly and faster than through a formal chargeback, which typically takes weeks and can temporarily restrict your account.

8. Policy Changes

We may update this refund policy from time to time to reflect changes in our service, payment partners, or applicable law. The effective date at the top of this page will always reflect the most recent revision. Continued use of Voltazip after a change constitutes acceptance of the updated policy.

9. Contact

For any questions about refunds or this policy:

• Email: [email protected]
• Website: voltazip.com